Frequently Asked Questions
The catalog is located at http://catalog.yln.info. In order to log in you need to click the Log In link at the top of the page. A small window will appear where you can enter your library card barcode number into the field labeled "barcode". Then enter your PIN number which is generally the last four digits of your phone number. Finally click the log in button once you have entered your barcode and PIN. If you are unable to login using your barcode and PIN please contact your local library for help.
When you are finished using the catalog be sure to click the logout button which is located at the top of the page.
If you have problems accessing the library's online catalog from home these tips may help.
The first thing you should check is your browser version. Make sure your browser is up to date. Here are the minimum browser requirements for the online catalog:
- Internet Explorer 10+
- Firefox 30+
- Chrome 35+
- Safari 6+
Next you will want to make sure your security settings are not too high. This can be accessed in Internet Explorer 10 by going to Tools and then Internet Options. Then click on the Security tab. Anything above medium-high may cause problems.
In Internet Explorer, you may need to turn off Compatibility View for yln.info.
Lastly, make sure your Internet connection is working. You could just be trying to use the Internet at a time when your Internet service is down. You can test this by going to any website. If the website doesn't come up there is a good chance your Internet service is down. Call your Internet Service Provider to find out if there is an issue.
The most likely answer to this question is that your Internet Service Provider (ISP) may be blocking those emails by what is known as a spam blocker. In case the term "spam" is alien to you in this context, here is the definition: Spam is basically junk email. A spam "blocker" or "filter" looks for certain words or phrases that spam traditionally uses, such as "sale" or "advertise". The filter then takes these message and deletes them or adds them to some sort of bulk mail folder. What you need to do is go to that bulk mail folder and "white list" your library's email once you find it. When you white list the address you are telling your spam filter to accept emails from that address as legitimate. If you are unable to find an email to white list, you can try entering the address in manually. Most library patrons receive email notices from email@example.com. Once you white list that address you should be okay.
Invalid email address
Another potential problem is that your library does not have a correct email address for you. If you think this could be the problem, please contact your local library and verify that your email address is correct.